Effective Date: 01/01/2026
By browsing, creating an account, or placing an order on Loam.pk, you agree to be bound by the following policies. Please read them carefully before completing your purchase.
Summary
- Privacy Policy: We collect your personal information (name, phone number, address, order details) only to process orders, arrange delivery, and provide customer support. This information is never sold to third parties — it is shared only with couriers and payment processors as needed to complete your order. Read Full Privacy Policy →
- Product Guarantee: If your plant arrives damaged or broken due to shipping, contact us within 24 hours of delivery with photos and we will send a free replacement. If a plant dies within 30 days despite following our care instructions, you may be eligible for a one-time replacement at 75% of the current price. Read Full Product Guarantee →
- Refund & Returns Policy: Loam.pk does not offer cash refunds. Approved returns or damage claims are resolved through store credit (valid for 1 year) or replacement. Final sale and customized items are non-returnable. Read Full Refund & Returns Policy →
- Return & Cancellation Policy: Orders can be cancelled before dispatch. Once dispatched, cancellation requests will be treated as returns, and the same store-credit-only policy will apply. Read Full Return & Cancellation Policy →
Agreement
By placing an order on Loam.pk, you confirm that you have read, understood, and agree to all the policies linked above, including our no-cash-refund policy. These policies are governed by the laws of the Islamic Republic of Pakistan, and any disputes shall be subject to the exclusive jurisdiction of the courts of Pakistan.
For any questions, contact us at sales@loam.pk