Effective Date: 01/01/2026
Address: 2R7V+PR7, Multan Lahore Rd, Pattoki, Pakistan
At Loam.pk, we take pride in offering healthy and quality plants across Pakistan. Because our products are living plants, we provide a clear, fair, and law-aligned product guarantee so you know exactly what to expect when you shop with us. This product guarantee is governed by the laws of Pakistan.
Quality and Transit Protection
When you order plants from Loam.pk, we make every effort to ensure that your plants reach you in good and healthy condition.
If your plant arrives visibly injured or damaged due to shipping, you must contact us within 24 hours of delivery with a photo and the order details so we can begin the claim process.
You must keep the original packaging intact for at least 7 days so that the courier can inspect the shipment if required. Once damage is confirmed, we will resend a replacement plant at no extra charge.
If the exact plant is not in stock at the time of replacement, we will offer you a suitable alternative or the choice to wait for the next season.
Healthy Plant Guarantee
Plants are living organisms, and despite our best care during growth, handling, and packaging, some losses can still occur after delivery.
If you follow Loam.pk’s plant care instructions (which we provide with every order) and a plant dies within 30 days of delivery, you can submit a warranty claim to us with evidence including delivery details and photos.
Once your claim is reviewed and approved, we will replace the plant one time.
To process this replacement, you will be required to pay 75% (three-quarters) of the current selling price of the plant, plus any applicable shipping costs at the time of replacement.
This requirement helps us manage risk fairly in line with practical horticulture standards.
Conditions That Void the Guarantee
The guarantee will not apply in the following cases:
- The plant was planted in soil or conditions unsuitable for that species (e.g., inappropriate climate, extremely poor soil, wrong watering).
- Loss caused by natural events or external issues like floods, extreme weather, livestock, pests, fires, drought, or use of harmful chemicals.
- Any intentional damage or neglect after delivery.
- Claims submitted after the allowed time period.
Loam.pk may ask for additional information, including soil samples or further documentation, before approving a claim.
No Cash Refunds
Loam.pk does not offer cash refunds for damage or loss of plants.
The replacement or remedy described in this product guarantee is the only remedy available and is the full extent of Loam.pk’s responsibility under this policy.
Limitation of Liability
Except as explicitly provided in this Product Guarantee, Loam.pk makes no other warranties, express or implied, including fitness for a particular purpose.
Our liability for any plant or related loss will not exceed the actual purchase price paid for that plant.
Update and Agreement
We may revise this Product Guarantee from time to time. The updated version will be published on loam.pk and will apply to future orders. By placing an order with Loam.pk, you agree to the terms of this Product Guarantee.
Governing Law and Disputes
This Product Guarantee is governed by the laws of Pakistan, and any dispute arising from it will be resolved in a competent Pakistani court.